I moved to O2 last week, ported my number across successfully although security checks failed for no apparent reason. It worked when I called an advisor.
I then advised my wife to do the same and she brought her number across from Smarty by calling an O2 advisor with PAC. Yesterday, her Smarty sim stopped and her O2 sim is active but the number did not transfer.
When you call her old number it says not recognised and the O2 sim is using the temp number it came with. Her service with Smarty has been ceased however.
Customer services just keep making outlandish promises that it will be fixed in this timescale and that but other than filling out a form, none of them seem to know the first thing about number porting or who within O2 can resolve this.
It is really really important that she keeps this number that she has had more than 20 years. It is on business cards, magazine adverts, websites, and several vulnerable residents have it programmed into their landlines. She is stressed out and I am left feeling embarrassed and angry that I encouraged her to switch.
Can anyone help me to help her? How can we get O2 to fix this?
