@Shan_ As the number you want is under your mother's name, you would have to call customer service to have it transferred to your account, and you would both need to be on the call at the same time.
All available numbers are in the link below. 0800 587 4005 seems to be the number working best.
Thank you for the tag @Bambino!
@Shan_ I can get one of our Guru team to take a look at this one for you. I'll need some extra info from you so I'll send you a private message so we can talk further.
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