Solved: Number not transferred by 8:40pm, any hope?

Anonymous · ‎22-07-2014

Hi everyone,

Ive transferred my number between networks quite a few times over the years, so I know what to look for on transfer day. My number should have gone over to o2 today yet still nothing. Ive spoken to the online agents during the day and rang customer services after 6 as the text I received said it should have been done by then.

There's still no sign, both numbers active, signal as normal. What should I do?

MI5 · ‎24-07-2014

You need to get onto EE and get them to release your number manually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎22-07-2014

Is it coming from Orange by any chance?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-07-2014

EE. Why?

MI5 · ‎22-07-2014

Notorious for delaying number transfers 😞
You'd be advised to call EE to check at their end that all is progressing OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-07-2014

Hi,

If this was my situation I would leave this overnight and re contact Customer Services by phone tomorrow morning.

Let us know how you get on.

Anonymous · ‎22-07-2014

Hi and welcome. I assume as you have done this before many times that you will have tried this but have you tried turning your phone on and off a few times to try to get the network to lock to your phone?

Anonymous · ‎22-07-2014

Yeah, no luck. 😞

MI5 · ‎22-07-2014

No point rebooting the O2 sim until the EE one turns off....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-07-2014

It seems that number transfers between O2 and EE are fraught with delays and never seem to go smoothly. Many instances posted on here about problems between the two networks, each blaming the other.

Hope you get it sorted this morning.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎23-07-2014

Any luck this morning?

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