Solved: Number not transferred after 22days

Ter · ‎04-06-2020

I submitted my PAC code online in 14th May and again on 17th my number has still not transferred and the code is only valid for another 6 days.

I’ve been really patient but I’m paying for 2 contracts and the whole this is stressing me out massively. I have no confidence it will be transferred by the 10th June and can’t actually speak to anyone about it.

Any suggestions? Thanks

MI5 · ‎04-06-2020

@Ter

Try all numbers here Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎04-06-2020

@Ter

Try all numbers here Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

KingAmo · ‎04-06-2020

@Ter

All numbers are here, try the one ending with 4005 first
It has a good response rate
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

O2

Number not transferred after 22days

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