Number not linked to account

[Ok2]

Trying to access my o2 account (former virgin mobile customer) but when I log in it says I have no products / services (despite receiving a bill for such). Try to link phone number and it says it’s already registered. 

[pgn]

@Ok2 - 

This is a customer to customer community, not O2, nobody here can access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

Call around 08:05am for best chance of short wait times.

Good luck.