Number change on pay monthly

[Kerrie6215]

Hi. I’m not sure anyone will be able to help me but I desperately need to have a number changed on my account. I’ve tried calling but am not able to get through to anybody and there doesn’t seem to be online chat at the moment? Any ideas on how I can get to speak to someone to do this?

[Cleoriff · Accepted solution]

@Kerrie6215 

You are allowed one number change free of charge.

Call O2 using any numbers in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Also, press Upgrade, Fraud or Lost and Stolen if given that option.

[MI5]

@Kerrie6215 

You could also try asking in your local O2 store.

[Marjo]

Hi @Kerrie6215 , how are you doing this week? Did you manage to get your number change sorted since you last posted?