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Number change in phone settings

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Ka97
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on ‎01-03-2022 20:25

on ‎01-03-2022 20:25

Hi I have ported my number over from virgin to O2. Now I am unable to change my number in the phone settings 

can anyone help please 

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MI5
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on ‎01-03-2022 20:29

on ‎01-03-2022 20:29

@Ka97 

Settings >Phone >My Number, edit, save and reboot.

If that fails, reset your network settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎01-03-2022 20:29

on ‎01-03-2022 20:29

@Ka97 

Settings >Phone >My Number, edit, save and reboot.

If that fails, reset your network settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Ginlady
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on ‎13-10-2022 22:39

on ‎13-10-2022 22:39

I’ve tried this & it still doesn’t work. My number is correct in iCloud, Facebook & messages but won’t alter in phone setting 

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MI5
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on ‎13-10-2022 22:47

on ‎13-10-2022 22:47

@Ginlady 

You'll need a new sim card in that case.

You can get one from any O2 store. Take ID with you in case it's asked for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Ginlady
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on ‎14-10-2022 12:18

on ‎14-10-2022 12:18

I’m all sorted thanks MI5. Rang 202 this morning & it’s just changed over 

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