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Number Port from Talktalk NOT....

itold
Level 2: Apprentice
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Having been with Talktalk for years, an now moving to o2 as recommended by Talktalk team.

 

I am having great difficulty getting my old number transferred.

 

Have requested and received PAC from Talktalk.

 

Have new contract with o2.

 

Have working o2 sim in a handset.

 

Have completed PAC process with o2 online. 

 

Have had 3 customer service chats. All said it would complete on 20/03/2018.

 

But still no transfer of number.

 

Whats going wrong. Is anyone else who is moving from Talktalk having the same issue?

 

Feedup with carrying around two phones.

 

Help......

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Marjo
Former Staff
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Hi @itold welcome to O2 and our community forum!

Good to hear you ended up receiving the text - please do keep us updated on how it goes today. slight_smile

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itold
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Hi All.

 

Thanks for your help.

 

Number has now swapped correctly.

 

Received a first text today welcoming me to O2. Then received a text to say number would transfer by 6pm. 

 

At lunch time my old sim went dead, and when I installed o2 sim, my number had ported correctly.

 

I think the biggest issue throug this whole process was receiving incorrect chat information about dates from o2 support.

 

 

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jonsie
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Excellent news @itold and yes, live chat aren't the brightest bulbs on show in the O2 Arena......😀 

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Cleoriff
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Good to hear @itold wink

Veritas Numquam Perit

Girl in a jacket
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Marjo
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Thanks for coming back to give us an update @itold, glad it all went well in the end. slight_smile

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MI5
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thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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