Number Port from Talktalk NOT....

[itold]

Having been with Talktalk for years, an now moving to o2 as recommended by Talktalk team.

I am having great difficulty getting my old number transferred.

Have requested and received PAC from Talktalk.

Have new contract with o2.

Have working o2 sim in a handset.

Have completed PAC process with o2 online. 

Have had 3 customer service chats. All said it would complete on 20/03/2018.

But still no transfer of number.

Whats going wrong. Is anyone else who is moving from Talktalk having the same issue?

Feedup with carrying around two phones.

Help......

[Marjo]

Hi @itold welcome to O2 and our community forum!

Good to hear you ended up receiving the text - please do keep us updated on how it goes today.

[itold · Accepted solution]

Hi All.

Thanks for your help.

Number has now swapped correctly.

Received a first text today welcoming me to O2. Then received a text to say number would transfer by 6pm. 

At lunch time my old sim went dead, and when I installed o2 sim, my number had ported correctly.

I think the biggest issue throug this whole process was receiving incorrect chat information about dates from o2 support.

[jonsie]

Excellent news @itold and yes, live chat aren't the brightest bulbs on show in the O2 Arena......😀 

[Cleoriff]

Good to hear @itold

[Marjo]

Thanks for coming back to give us an update @itold, glad it all went well in the end.

[MI5]