Number Change rejected

[ewens2068]

hi there, i'm trying to switch my old EE number to my new o2 sim. I have the PAC code from EE and I have tried to complete the online O2 form to switch number, but I have recieved this email from O2:

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*** THIS IS AN AUTOMATED MESSAGE ***
The request could not be completed, the following reason is given for the rejection:
Validation Exception: Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request.
This electronic message contains information from Telefónica UK Limited which may be privileged or confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email.

************************************************

I have removed my EE sim from my phone and restarted my new phone like advice on here has told me to, but ive tried three times now and keep receiving this email, any help would be appreciated 

Thank you

[Cleoriff]

Yours is the 2nd post today re someone trying to port from EE to O2. Not sure whether it's an EE problem or O2.

Maybe check with EE before going any further. @ewens2068 

[ewens2068]

Hi Cleoriff, thank you I will try and contact EE to see if it's an issue there. Thank you!

[madasaf1sh]

@ewens2068

This is where the details held by o2 dont match those held by EE and as such for security the Port is aborted, this can be the mobile number doesnt match the one provided for the PAC code, or incorrect name etc..

EE should be able to fix this for you...

[Cleoriff]

Hope it gets sorted soon @ewens2068 

[Martin-O2]

Please let us know how you get on with this one @ewens2068!

[ewens2068]

@Martin-O2 havent had much luck unfortunately,

I contacted EE to see if it was an issue with them and they had no idea. I cant seem to contact O2 in any way so it looks like I might have to stick with the new number which isn't the end of the world for me

[bhaveshnchauhan]

where is the "online O2 form to switch number"??

[Cleoriff]

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@bhaveshnchauhan wrote:

where is the "online O2 form to switch number"??

---

If you are switching from another network and want to keep your number @bhaveshnchauhan  the form is here.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form 

[David30]

I've also received the exact same message when trying to port a number from Vodafone to O2. Does anyone know whether the existing number should be input in the keep my number form as 07777777777 or +447777777777? Would this cause the validation to fail?

If the same issue is happening with an EE customer as well as Vodafone, is it fair to say it's more than likely an issue with O2? I'm trying to speak to an agent, however given the reduction in staff it's taking a while to get through to someone.