Nuisance text , control and stalking from 02 breac...

Kutamba · ‎02-03-2021

I am receiving unwanted messages from 02, unwarranted surveillance and am not happy that my contract is for year and hasn’t arrived and subjected to play increase. I am thereby giving you notice of intent to leave 02 aa the it now unethical, corrupt and breaches my security. I will give you one month to stop unethical behaviors ans unprofessional.
From April, we're adjusting your Airtime Plan in line with Feb's 1.4% RPI rate of inflation, seen in your terms.

For example, a £26 Airtime Plan would increase by £0.36 a month. Device Plans stay the same. Go to My O2 (app/online) in April to see your new bill.

Info: http://v.o2.co.uk/W7s9O323

MI5 · ‎02-03-2021

@Kutamba

You can only cancel without penalty if within 28 days of starting your contract

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy

Additionally, to do so you need to contact O2 directly (this isn't O2 here)

All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Finally, the rpi increase is covered in the T&C's you signed, so that is not a valid reason to cancel outside of the 28 day period.

For the record, no one is tracking you....... yet

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎02-03-2021

@Kutamba If you are receiving nuisance texts, block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

I DO NOT WORK FOR O2