Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎16-03-2017
Accepted Solution

Nuisance calls

I am currently plagued with nuisance calls and texts and after one frightening incident on Tuesday 6th November where a caller was trying to call me 3 times in 4 minutes, I want to find a way where all calls and texts EXCEPT those from my contacts lists are automatically blocked. I know I can block withheld numbers - that is easy -  and I can block these nuisance calls and texts only AFTER they have messaged me. I wish to be more pro-active and block ALL calls and texts from anyone NOT in my contacts list. Apparently 02 cannot do this and having consulted with an online guru, he could effectively do nothing except recommend some apps which are non 02 and of which I am wary. Any suggestions please?  Thank-you.

Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Nuisance calls

[ Edited ]

Hi @Sheffgirl

 

As far as I'm aware, there is no way to automatically block all calls and texts from numbers not in your contact list.

 

Please have a look at the link below to see if the information can be of any help to you:

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.o2.co.uk/help/safety-and-security/u...

The only suggestion I can make is to change your number, which O2 will do for free one time. You should ring Customer Services http://www.o2.co.uk/contactus if you wish to go down this route. Between 8-8:30am is the best time to call to avoid a long wait on hold.

 

Good luck and welcome to the forum.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 68,749
Topics: 545
Solutions: 3,380
Registered: ‎04-01-2009

Re: Nuisance calls

There are apps which can screen your calls and yes you can block numbers after they have called or texted you but it sounds like you are having problems with various people or numbers.

In your situation, if this is causing you distress, I recommend a number change. O2 allow one number change free for nuisance calls. Give them a call, you don't even need to change SIM.

Also remove your number from all social media such a Facebook. Just give the new number to family and trustworthy friends.

Posts: 68,749
Topics: 545
Solutions: 3,380
Registered: ‎04-01-2009

Re: Nuisance calls

Also report this to the police.

Level 63: Greatness Assured
Posts: 12,205
Registered: ‎31-03-2010

Re: Nuisance calls

@Sheffgirl Definitely follow the advice given to you by @Glory1 and @jonsie

 

If you don't want to change your number, as a suggestion, I use an app called Mr Number, which is available for free on both Android and iPhone. It works really well to help screen numbers and eventually block them. There are many other apps on either platform, if you don't like that one. Doesn't matter that they're not 'O2 apps', as O2 doesn't provide one for customers.

I DO NOT WORK FOR O2

Posts: 86,982
Topics: 529
Solutions: 10,962
Registered: ‎04-04-2012

Re: Nuisance calls

I use Truecaller which tells you who is calling so you can choose to answer or not and block immediately..
I've recommended it to others on here who use it successfully.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 68,749
Topics: 545
Solutions: 3,380
Registered: ‎04-01-2009

Re: Nuisance calls


@MI5 wrote:
I use Truecaller which tells you who is calling so you can choose to answer or not and block immediately..
I've recommended it to others on here who use it successfully.

I also use this and it's great for screening calls though private mobile numbers don't show as scams or nuisance calls. 

Not sure if this customer is having problems with a form of bullying or the usual 'accident or energy switch' cr@p calls?

Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Nuisance calls


@jonsie wrote:

@MI5 wrote:
I use Truecaller which tells you who is calling so you can choose to answer or not and block immediately..
I've recommended it to others on here who use it successfully.

I also use this and it's great for screening calls though private mobile numbers don't show as scams or nuisance calls. 

Not sure if this customer is having problems with a form of bullying or the usual 'accident or energy switch' cr@p calls?


She mentions being frightened by one incident, which says to me they are some form of bullying calls. You don't get frightened by energy switch calls; pi$$ed off yes but not frightened.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 70,263
Topics: 674
Registered: ‎14-01-2013

Re: Nuisance calls

I would go for a number change personally. If any calls frightened me to any extent then that would be my preferred route. It would be inconvenient knowing who to trust with your new number but that's a risk you would have to take.

*The Game Is On*


Posts: 68,749
Topics: 545
Solutions: 3,380
Registered: ‎04-01-2009

Re: Nuisance calls

Sharing a umber on any form of social media is the worst thing you can do. However, frightening calls should definitely be referred to the police. There is no place in society for those type of calls.