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Notify old service supplier?

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Davydomes
Level 1: Joiner
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on ‎08-01-2022 15:15

on ‎08-01-2022 15:15

Hello everyone, I am in the process of switching from Virgin to O2 keeping my current number.  Do I need to inform Virgin to get my DD cancelled or will this automatically happen when O2 aquires my number?

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madasaf1sh
Level 78: King of Kings
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on ‎08-01-2022 15:22

on ‎08-01-2022 15:22

@Davydomes 

 

Your account will be closed by Virgin Mobile, once the port goes through. 

 

Do not cancel the direct debit until your final bill from Virgin is paid.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12298 Posts
  • 76 Topics
  • 3255 Solutions
Registered:

on ‎08-01-2022 15:22

on ‎08-01-2022 15:22

@Davydomes 

 

Your account will be closed by Virgin Mobile, once the port goes through. 

 

Do not cancel the direct debit until your final bill from Virgin is paid.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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