Notice period etc.

[sjw211]

My contract (well, one of them, I have 4) with O2 runs out on 26th Nov.

I usually get my new phones through Mobilephonesdirect on/around Black Friday.  I may well stay with O2 - but it's not 100%.

If I was to leave O2 then, I'd have to give my notice with them and pay for the next month - when I'd also have another phone too.  Would I be best giving my notice 30 days (ish) before the 26th Nov?  That way, if I leave, I'll have given my notice already so won't pay an extra month?  Do I apply for a PAC code at the same point?

What happens with O2 after the 30 days? Is it disconnected?  Can it be switched to PAYG at that point?

If I did nothing and then took out a new contract - but still with O2, would that all be OK?  How would it work with keeping my number?

I'm basically trying to minimise costs and possible overlap.

[MI5 · Accepted solution]

@sjw211 

No need to give notice. 

You just pay up to the end of contract or for any additional days after that.

Some guides to help here:

Guide: Cancelling Your Contract 

Guide: How to get your PAC [June 2021 Update] 

Guide: Migration & porting into O2 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

[sjw211]

Thanks for that.

Just to clarify then, once I'm beyond my Contract date, I can cancel 'with immediate effect' and just pay for the days I've used it?  Which, would actually be a refund I assume as we pay in advance?

NOTE: My contract wasn't taken out directly with O2 - so I don't think it becomes cheaper afterwards (device/'line' cost split).  I assume that doesn't make a difference?

[MI5]

@sjw211 

Assumptions are correct.

[sjw211]

Many thanks - marked as solution 👍

[MI5]

You're welcome @sjw211 

[sjw211]

Why am I being asked for a PAC code if I select I am staying with O2 and want to keep my number?  The PAC option only appears when I select 'Keep my current number'.  I though a PAC was only required when switching networks?  I appreciate I can get one easily enough.  As I'm not into the last 30 days yet will I have to pay extra?

(I put in the fake phone number to take the screenshot, it's the same with my real one)

[MI5]

@sjw211 

You don't need a PAC.

See the guide I posted above about migrating your number.

[sjw211]

Hi, yes, I've checked the guide - but, in my screenshot, after selecting I'm already with O2 and want to keep my number - the mandatory field appears for me to input my PAC.  I don't know why, given I've told it I'm already with O2.

[MI5]

@sjw211 

Is it on the MPD website?

If so, I suggest you speak to them and ask why.