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Jonny · ‎17-11-2019

I recently upgrade to the Samsung Galaxy Note 10 plus 5g as part of the Christmas offer when I've got my device plan it says the device will cost me £1049 over 36 months when it should be £849 anybody else had this issue and was there any other way to rectify it without sending the handset back and redoing the order.

madasaf1sh · ‎17-11-2019

I would call Customer Services in the morning, as it will probably show as £1049 with a £200 payment made towards the phone. But Customer Services will be the best to advise

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎17-11-2019

@Jonny

The £200 has been deducted from your monthly device payments.

The credit greement will show the full price, but will be adjusted in the device payments section of your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jonny · ‎18-11-2019

I'm paying 29.14 per month for 36 months this means they total will be £1049

gmarkj · ‎18-11-2019

Your best bet then is to contact customer services on 202 as soon as possible before they get too busy...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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