This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Note 10 plus wring price

Jonny
Level 1: Joiner
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:

‎17-11-2019 21:13

‎17-11-2019 21:13

I recently upgrade to the Samsung Galaxy Note 10 plus 5g as part of the Christmas offer when I've got my device plan it says the device will cost me £1049 over 36 months when it should be £849 anybody else had this issue and was there any other way to rectify it without sending the handset back and redoing the order.
Message 1 of 5
809 Views
0 Kudos
4 REPLIES 4

madasaf1sh
Level 78: King of Kings
  • 11884 Posts
  • 66 Topics
  • 3209 Solutions
Registered:

‎17-11-2019 21:45

‎17-11-2019 21:45

I would call Customer Services in the morning, as it will probably show as £1049 with a £200 payment made towards the phone. But Customer Services will be the best to advise
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 5
802 Views
0 Kudos

MI5
Level 94: Supreme
In response to madasaf1sh
  • 150782 Posts
  • 645 Topics
  • 28727 Solutions
Registered:

‎17-11-2019 22:17

‎17-11-2019 22:17

@Jonny 

The £200 has been deducted from your monthly device payments.

The credit greement will show the full price, but will be adjusted in the device payments section of your MyO2.

N10.PNG

N10a.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
798 Views
0 Kudos

Jonny
Level 1: Joiner
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:

‎18-11-2019 08:12

‎18-11-2019 08:12

I'm paying 29.14 per month for 36 months this means they total will be £1049
Message 4 of 5
760 Views
0 Kudos

gmarkj
Level 66: Unequalled
In response to Jonny
  • 12781 Posts
  • 95 Topics
  • 1165 Solutions
Registered:

‎18-11-2019 08:18

‎18-11-2019 08:18

Your best bet then is to contact customer services on 202 as soon as possible before they get too busy...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 5 of 5
758 Views
0 Kudos
Top Kudoed Authors
View all
Top