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Not what was offered

Joe243
Level 1: Joiner
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Hi I just bought a sim and it says I can get 50gb for 15 pounds but when I topped up its only given me 25gb can we change it to what was offered please

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jonsie
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MI5
Level 94: Supreme
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@Joe243 

It takes a few days to update.

Terms as follows:

More data, same price. Ends 31 January. 

Get more data for up to 3 consecutive months on the £10, £15, £20 and £30 Big Bundles, then reverts to standard data allowance. Offer will be applied automatically for all first-time customers of Big Bundle. Existing customers with an eligible Big Bundle must text “MORE” to 2424 from their O2 Pay As You Go phone to activate the offer by 31st Jan 2024. Your credit balance must be at least the Big Bundle tariff value on your monthly renewal date for 3 consecutive months to renew bundle and benefit from the offer for 3 months. If you switch to a non-eligible Bundle during the 3 months, you will no longer be part of the promotion and will not get the promotional data allowances once your current Bundle has expired. Data rollover not available on any promotional data. Offer excludes legacy tariffs, including Classic Pay As You Go. Ends 31st Jan 2024.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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