on 22-12-2023 11:05
Hi I just bought a sim and it says I can get 50gb for 15 pounds but when I topped up its only given me 25gb can we change it to what was offered please
on 22-12-2023 11:09
This may help
Guide: Where is my discount or Extra Data?
Or customer service on 4445 will explain it for you
on 22-12-2023 11:29
It takes a few days to update.
Terms as follows:
Get more data for up to 3 consecutive months on the £10, £15, £20 and £30 Big Bundles, then reverts to standard data allowance. Offer will be applied automatically for all first-time customers of Big Bundle. Existing customers with an eligible Big Bundle must text “MORE” to 2424 from their O2 Pay As You Go phone to activate the offer by 31st Jan 2024. Your credit balance must be at least the Big Bundle tariff value on your monthly renewal date for 3 consecutive months to renew bundle and benefit from the offer for 3 months. If you switch to a non-eligible Bundle during the 3 months, you will no longer be part of the promotion and will not get the promotional data allowances once your current Bundle has expired. Data rollover not available on any promotional data. Offer excludes legacy tariffs, including Classic Pay As You Go. Ends 31st Jan 2024.