Not receiving texts for 2 factor authentication

[Sea_Lark]

Most texts come through fine, but I do not receive any texts for 2 factor authentication or verification codes. I have a Motorola Edge 20 lite.  Can someone please help me with this.  

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

[earlymorning]

Hey, I'm having the exact same problem on an iPhone 13 and it's driving me absolutely mad. Did you manage to find a solution?

[markx111]

I'm having the same issue, Sony Xperia 5 with all sites inc: Amazon & Norton. Worked fine until last week.

[pgn]

@markx111 and @earlymorning - you will need to  follow the advice given by @jonsie above, ie: message O2 on Twitter or Facebook using the Social Media link below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202. Good luck!

[markx111]

Thanks, will do.