Not receiving text messages on my new phone

[Anonymous]

Hi,

I upgraded yesterday to a Samsung S7 Edge which I love, but I am a bit concerned as I am not receiving text messages from my husbands Vodafone S6 phonem, this was not a problem on my previous phone.  I have received texts from other people.

Can anyone give me any suggestions to how I can resolve this.

Many thanks.

Didds

[jonsie]

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@Cleoriff wrote:

If I  remember TuGo was another of the factors causing problems...?

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Yes but why only with new phones or sims?

[Cleoriff]

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@jonsie wrote:

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@Cleoriff wrote:

If I  remember TuGo was another of the factors causing problems...?

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Yes but why only with new phones or sims?

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You asking me @jonsie? Beyond my range of understanding...as you know I have no problem admitting openly when I don't understand stuff...

[jonsie]

It all comes down to an o2 issue and not other networks. If they take as long to rectify this as they are taking with community issues.....

[MI5]

Or payment issues......
They've obviously "improved" something else!

[jonsie]

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@MI5 wrote:
Or payment issues......
They've obviously "improved" something else!

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Yep, Ronans pay packet 

[MI5]

I bet he's in line for a decent divi this year too!

[Anonymous]

Yes you are correct @Cleoriff TuGo seems to be a trigger. Hope this gets resolved quickly

[MI5]

Just not for everyone with the issue......

[Anonymous]

.

[Anonymous]

TuGo is the MAIN factor in texts not being received from non-O2 users. As soon as I uninstalled it, texts appeared immediately. I'll never use TuGO again as it's been the cause of every suspected "Network Problem" that I've had.