Not receiving messages

[Sarahjane]

Hi,

My husband and I both received new sims yesterday and both of us are unable to receive text messages. Had a live chat yesterday and was told to wait 24 hours, had a live chat today and said there were issues with a mast. Network coverage in my area says it’s working fine. Any ideas?

[Cleoriff]

@Sarahjane 

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

Keep rebooting your phones.

[Nickystallwood]

O have the same issue

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@Sarahjane wrote:

Hi,

My husband and I both received new sims yesterday and both of us are unable to receive text messages. Had a live chat yesterday and was told to wait 24 hours, had a live chat today and said there were issues with a mast. Network coverage in my area says it’s working fine. Any ideas?

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[jonsie]

What phones do you have @Sarahjane 

[jonsie]

@Nickystallwood 

[Ang1]

Its been over 24 hours and countless reboots still no success. A lady from O2 said she will call me once the 24 hours have passed to investigate further. Unfortunately wasn't called back. I have a Samsung S20 and can't download any banking apps as they send a text with a code!!!

[jonsie]

We've had so many problems with S20 texting today.

[Sarahjane]

We’ve got an iPhone 7 and a Galaxy S7 edge, tried rebooting them several times

[Sarahjane]

We’ve rebooted loads of times and followed the instructions for the sim swap, we can use it for calls and sending messages but neither of us can receive messages

[Cleoriff]

Theen you need to call O2 @Sarahjane 

It seems texting is an issue with phones other than the S20

Guide: How to find help & contact O2