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Not receiving calls on iPhone 5S

davowolf
Level 1: Joiner
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Is there a simple solution to this long standing problem of calls switching strainght to voice-mail ? Tried a new sim card. Issue is sporadic however, occasionally I get a call !

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MI5
Level 94: Supreme
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Usually caused by network congestion or a local mast issue.
Check the network here http://status.o2.co.uk/ and look at self help here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128171 Posts
  • 614 Topics
  • 22506 Solutions
Registered:
Usually caused by network congestion or a local mast issue.
Check the network here http://status.o2.co.uk/ and look at self help here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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davowolf
Level 1: Joiner
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Sorry so long responding to this. This issue was very simple although I had to go to an apple shop, embarassingly, to get it solved. It was the crescent moon setting that was switched off - so simple. But thanks for the reply. 

 

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