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Not received product

Katie98
Level 1: Joiner
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on ‎08-02-2020 12:29

on ‎08-02-2020 12:29

I ordered and pay monthly sim over a month ago now and still not received it yet I’m expected to pay a phone bill that I haven’t even used. What can I do?
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MI5
Level 94: Supreme
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on ‎08-02-2020 12:33

on ‎08-02-2020 12:33

@Katie98 

You need to call customer service to chase it up Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
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on ‎12-02-2020 12:08

on ‎12-02-2020 12:08

Hi @Katie98 , it would be lovely to hear how you're getting on with this. Did you receive your SIM ok in the end?

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