Not received phone

[Clee_286]

I ordered my phone on the 28th of march and it said it would be delivered within a week, i haven't even received an email or text saying my phone has been dispatched but i have my order confirmation, where is it ? 

[Bambino · Accepted solution]

@Clee_286 Chances are the phone you ordered is out of stock.

This is not O2. This is a customer community. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
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Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
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Or you can call them on 0800 081 0255

[Clee_286]

I thought that too but it was in stock when i ordered it and checked again earlier and says its still in stock 😕 

[Bambino]

@Clee_286 O2 doesn't operate a live stock reporting system. What it says online and what it is are normally two different things. O2 has been doing this to customers for years.