Ever since I upgraded to the iPhone 6s on Refresh Tariff my bill is through the roof. My data gets used quicker than ever (and yes, all relevant location services, refresh settings, mobile data/wifi settings checked and amended). The last 2 months I have added a Data Bolt On. In November I added 1GB but it never arrived even though I got a text saying it was ready. Thought it might have been an oversight on my part so added another 1GB. I got a text saying all additional data has now been used. This message was within seconds of me adding the bolt on. I phoned Customer Services and they refunded 9.00 and added 1GB so it was all square. In December, I ran out of data and added 1GB. Received the text saying all had been used. Within 60 seconds of adding the data. This is a joke. Spoke to a Guru (if you could call them that) online and they argued with me saying I've used it all. 30 mins arguing. I added 500MB bolt on there and then which again, didn't add and received a text saying it had been used. The Guru then said there is a technical fault and they will refund all money within 24hr. I received the 500MB within 2 days but not the 1GB and been charged for both on my new bill. My phone bill is £63. My phone bill is regularly £55-£60 now since refresh and it is a joke. Anyone else finding this??? I will be phoning them tomorrow and not getting off the phone until it is refunded as they are ripping me off. Sorry for ranting but I am so annoyed. Never had this disgraceful service in over 10 years being with O2.
