Re: Not picking up data

Hollie5 · ‎30-03-2020

After my phone got stolen we disabled that SIM card and ordered a new SIM card from o2 to use in my old iPhone 7 Plus. Ever since I have been able to pick up signal and text perfectly, but no matter where I go my phone will not pick up any mobile data and I can’t figure out why? I was on hold for an hour trying to call O2 so wondered if anyone had any suggestions on here? Thank you!

MI5 · ‎30-03-2020

@Hollie5

O2 block both the account and the sim but usually forget to unblock both.

You need to call to get both bars lifted Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Adnan · ‎30-03-2020

sounds like you have a data bar on your account, customer service will need to remove it for you so I would recommend calling 202 from your mobile as calls are working to get the bar removed

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