Not in my order

[Anonymous]

I just ordered a phone yesterday and it had my confirmation or order number and I go into my 02 this morning and it isn’t in my orders?

I’m a tad condused

[Cleoriff]

Thats because the system hasn't updated itself @Anonymous.

It will appear soon enough. Then you will get a dispatch email once it's on it's way to you

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

[MI5]

No tracking until dispatch unfortunately.
This time of year there’s probably no stock either.

[Marjo]

Hey @Anonymous! Welcome to our forum. Did the system update for you yet, any info about your order now in My O2? Let us know how you get on.

[Anonymous]

Nothing has changed. I’m getting quite frustrated. Someone said that my order is in the warehouse waiting to be picked up by the courier but yet they said it was gonna arrive 2 days ago. So ..

[jonsie]

You just get the awful feeling the phone is actually out of stock....