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Not happy

Anonymous
Not applicable
Hello
So I ordered a Samsung Tab A 2016 10.1 on Monday 30th on a pay monthly plan.

It said in stock and all went through with delivery picked for Tuesday. Had all the confirmation and documents.

Then a short time later I got text and email saying out of stock.

I made a complaint and the complaimts review department are giving me £20 credit on my phone account.

While that is appreciated O2 are still giving me no indication on when it will be in stock and the website shows as in stock still.

I understand the website isn't up to date and stock can change but three days later is still showing as in stock.

Have spoken to webchat but they say no date is listed for return to stock.

Am pretty fed up and feel like cancelling the order. How long do I wait?

Anyone got an suggestions as what to do?

D
Message 1 of 21
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MI5
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Live chat will tell you any old rubbish.....
Call cs tomorrow morning for a more accurate assessment of the situation.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 21
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Cleoriff
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Concern team? Blimey...That's a new one Smiley Frustrated

Veritas Numquam Perit

Girl in a jacket
Message 12 of 21
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Anonymous
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Does sound like a load of rubbish. I will ring CS in the morning.
Message 13 of 21
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Anonymous
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Yeah sounded made up nonsense.
Message 14 of 21
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Anonymous
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That's a new one. Live chat never produce accurate information. Either call CS or go Instore 

Message 15 of 21
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jonsie
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Live chat and they're telling you what you want to hear. Call early morning to cancel.

Message 16 of 21
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Anonymous
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My tablet is now coming on Tuesday. Had the confirmation email and text and tracking details. And the new device/number has appeared in My O2.
Message 17 of 21
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Cleoriff
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@Anonymous wrote:
My tablet is now coming on Tuesday. Had the confirmation email and text and tracking details. And the new device/number has appeared in My O2.

Excellent news @Anonymous Enjoy the new tablet. Let us know what you think of it? wink

Veritas Numquam Perit

Girl in a jacket
Message 18 of 21
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MI5
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Well done Sir slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 19 of 21
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gindygoo
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Have u got your new tablet yet @Anonymous ? I've got the tab a 9.7 and am interested in what u think of the newer version?
Message 20 of 21
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