on 12-02-2017 20:04
on 12-02-2017 20:04
on 12-02-2017 20:14
12-02-2017 21:03 - edited 12-02-2017 21:04
12-02-2017 21:03 - edited 12-02-2017 21:04
If it's DD @Anonymous you could also ring your bank and see why the monies weren't taken. There must be some reason it failed on this occasion...As said though ....you need to contact customer services. Only they can unblock your phone and they wont do that until the debt is paid...
Veritas Numquam Perit
on 13-02-2017 09:08
on 13-02-2017 09:08
It may not be down to a failed DD - other reason's for service potentially being restricted include high or unusual recent spend (which is unbilled), a breach of the terms and conditions of your contract, or even simply a service outage in your area which could appear to be a restriction when in reality it's not.
Less common issues could be things like mail returned undelivered, or simply an error.
Either way, give CS a call as suggested and I'm sure they'll be able to explain and with a bit of luck get you back up an running.
on 13-02-2017 09:30
Just check your recent charges you may of exceeded your limit on account and thats why you may off been restricted or maybe a problem with the payment Even though a DD is set up. Just check you bank that payment has left and been paid.
on 20-02-2017 13:40
Hey @Anonymous How are you getting on, did the above advice help you out in the end?