Not getting service ie phone sent to insurance

[Anonymous]

Hi I sent my phone off 7days ago no replacement offered so I'm paying for no service how do I stand if I stop direct debit

[MI5]

O2 will send the debt collectors after you....

You need to call and chase up progress on your phone...

[Anonymous]

Getting no where they say they have not received phone also I was basically called a thief by one of insurance team

[MI5]

I assume you have proof of postage?

[Anonymous]

Hi,

Make it more official by filling out this form.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...

Do not stop your direct debit as that can harm your credit file resulting in finding it harder to apply for bank accounts, phone contracts/upgrades etc.

[jonsie · Accepted solution]

Did you post the phone or take it instore?

When you get your phone back call customer service and you may be offered a goodwill gesture for the period of no service but ask politely.

As stated, do not cancel your direct debit.

Out of curiosity why were you accused of being a thief?

[Anonymous]

Because the phone I have had a different imei number to my original phone the lady said how do I know phone isn't stolen well da why would I take damaged phone into store if it was stolen and I'm not a thief

[perksie]

If you swap phones you should inform the insurance company, so there is a chance it may not be covered.

[Anonymous]

The Ts&Cs say you need to tell them if you change your handset. It's the handset that's insured (bit like your car).