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Not getting excess charges in USA

Whitefish8
Level 1: Joiner
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on ‎18-10-2019 13:57

on ‎18-10-2019 13:57

I turn my data roaming OFF when I go to the USA and only use WIFI but I always seem to get extra charges. I never understand how this can happen but how can I stop this from happening next time?  HELP.  I know O2 says pay £5 per day for overseas access but this adds up!  

Thank you for your advice and expertise.

Michele

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Bambino
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on ‎18-10-2019 14:13

on ‎18-10-2019 14:13

@Whitefish8 Simplest way to do it is to take your O2 sim out of the phone and keep it in a safe place. If you keep your sim in the phone you need to disable mobile data completely, not just data roaming. You can also put your phone into airplane mode and still use WiFi.

I DO NOT WORK FOR O2



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MI5
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on ‎18-10-2019 14:14

on ‎18-10-2019 14:14

@Whitefish8 

Turn off data completely, not just roaming and if only using wifi, put phone in airplane mode.

Remember too, that received calls will also trigger the daily charge so airplane mode will prevent that happening too.

Guide: Roaming MegaGuide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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liggerz87
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on ‎18-10-2019 15:16

on ‎18-10-2019 15:16

Also don't turn phone on or off or flight mode on off as that can cause cost aswel
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gmarkj
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on ‎18-10-2019 15:23

on ‎18-10-2019 15:23

If you have an iPhone then turning the phone off/on will cause it to re-register for iMessages which have caused charges previously as well!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Martin-O2
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on ‎21-10-2019 11:55

on ‎21-10-2019 11:55

Plenty of great advice in this thread so far @Whitefish8. Give us a shout if you need any further suggestions or if you have problems with roaming charges again in future. wink

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