cancel
Showing results for 
Search instead for 
Did you mean: 

Not done as requested to change my account

Joanne1164
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi. I rang O2 to change one of my phones to pay as you go from my monthly payment. However, even though the chap I spoke to told me he was sending a new sim card, checking on my O2 app, my data has been increased and my monthly payments too! Why is this?

Message 1 of 2
52 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 107642 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

@Joanne1164  We have no access to your account. Sorry about that.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
50 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 107642 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

@Joanne1164  We have no access to your account. Sorry about that.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
51 Views