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on 17-11-2021 11:23
Hi. I rang O2 to change one of my phones to pay as you go from my monthly payment. However, even though the chap I spoke to told me he was sending a new sim card, checking on my O2 app, my data has been increased and my monthly payments too! Why is this?
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on 17-11-2021 11:31
@Joanne1164 We have no access to your account. Sorry about that.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Veritas Numquam Perit
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on 17-11-2021 11:31
@Joanne1164 We have no access to your account. Sorry about that.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Veritas Numquam Perit

