Not account holder

[Mm]

Hi, I am just looking for advice I haven’t been able to get much help from o2 and wondered if there was any other way of going about it. I pay for my own and my brothers phone contract and have done for a few years but the account wasn’t opened by myself.. I have been asking to get the account changed over to my name but it seems to be the only way this can be done is by having both myself and the account holder on the phone and this is not possible. Without getting in to too much detail I have no way of contacting the account holder. Surely there must be another way to change this. And if I can’t would I be able to cancel my contract without contacting the holder?? Thank you.

[Bambino]

@Mm My understanding is that what you've been told is correct. Only the account holder can alter the account.

[MI5 · Accepted solution]

@Mm all you can do is take your own contract, but in order to keep your number and cancel the current one, you need the account holder.

[gmarkj]

The only way to change the name is as advised.
If you want to cancel then you just need to give 30 days notice. You will then be sent a final bill. Once paid your account will be closed.
Please be aware that unless you have reached the end of your contract then your final bill will be months remaining x monthly amount.

[jonsie]

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@gmarkj wrote:
The only way to change the name is as advised.
If you want to cancel then you just need to give 30 days notice. You will then be sent a final bill. Once paid your account will be closed.
Please be aware that unless you have reached the end of your contract then your final bill will be months remaining x monthly amount.

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But the OP isn't the account holder so cannot give notice.

Do you have access to My O2 @Mm?

[gmarkj]

Technically, no. But if they call up and know all the security answers and are the bill payer then who will know?

[jonsie]

That's why I ask if they have access to My O2 as they can then change the security question.