Not able to connect to Wifi on London Underground

Anonymous · ‎05-11-2016

Hi,

I've been trying to connect to Wifi on the London Underground through the Virgin Media portal, but when I select the O2 option and enter my number it produces an error message stating 'Sorry, this service is only for people on O2. Just joined? It might that us a few hours to sort out.'

Needless to say I've been with O2 for over 7 years and I'm registered with O2 wifi. I've contacted O2 customer services on numerous occasions and visited an O2 Guru but no one has come up with a solution. I can connect to every other O2 hotspot fine.

Does anyone have any ideas as to how to solve this mystery?

Thanks.

MI5 · ‎05-11-2016

Have a look to see if this helps http://community.o2.co.uk/t5/Other-Products-Services/O2-Wifi-At-London-Underground-Not-able-to-conne...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎14-11-2016

@Anonymous did the above link help you to get connected to the Underground wifi?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Not able to connect to Wifi on London Underground

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable