Not able to call out

[Zain]

joined O2 from different network and submitted my PAC code to keep my old number. I received a new sim from O2 with a new telephone number! I filled the keep my number form online and still I cant receive messages and receive call if am been called on my old number. Very disappointed trying to contact O2 to transfer my old number, no support at all O2. Please help me...

[Cleoriff · Accepted solution]

@Zain 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this