Solved: Not able to add bolt on's until my contract upgrad...

JJMK · ‎31-03-2021

Hi,

So i cant currently add data bolt on's to my account as I keep getting this message:

"You've chosen to change tariff, and your new tariff will start on your next bill date. If you want to cancel this change you can, as long as you cancel more than 24 hours before your bill date"

Is there a way to change this or add more data as I'm relying on it as I just moved house but its going down quickly. I have upgraded to unlimited data from next month but thats 18 days away.

Do I cancel the upgrade add the data then change it again?

02 are offering a really limited online help presence at the moment which is the easiest method for myself as I cannot take calls during my long work hours.

Please help

MI5 · ‎31-03-2021

@JJMK

You need to call customer service to change or add a bolt on.

Numbers here

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-03-2021

@JJMK

You need to call customer service to change or add a bolt on.

Numbers here

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Not able to add bolt on's until my contract upgrade (for more data) is added next month.

Good news - you can upgrade today?

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