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Anonymous
Posts: 0

Not a good sart

Not a good start

 

I cannot seem to top up

 

Whatever method I try it says it is unavailable or your topup was not successful.

 

So I create a forum account and when I want to opt out of emails it says

 

"You do not have sufficient privileges for this resource or its parent to perform this action."

 

Well the data protection act says that O2 MUST give me the right to control what emails I receive.

 

 

 

 

 

 

Posts: 116,585
Topics: 573
Solutions: 16,152
Registered: ‎04-04-2012

Re: Not a good sart

Yes, we are aware of the rules but you seem to have fallen foul to a website glitch.
I suggest you contact CS either by phone or live chat to resolve http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,431
Topics: 580
Solutions: 4,301
Registered: ‎04-01-2009

Re: Not a good sart

Customer service will update your preferences so you do get that option. Shame you can't do it on the website now via My O2.

Posts: 3,161
Topics: 130
Kudos: 237
Blog Posts: 1
Solutions: 42
Registered: ‎06-04-2012

Re: Not a good sart

Data Protection Act? Oh yeah, that thing that gets flaunted by companies all of the time....Bouncy

 

 

Leave your candy-colored cans in the toy chest and try a pair of proper headphones.
Former Staff
Posts: 11,576
Registered: ‎13-08-2012

Re: Not a good sart

Hi @Anonymous ,

If you're still having issues with the email opt-outs within the community, let me know and I'll take a look for you.

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