@Anonymous wrote:
I logged into MY O2 to check my bill and found a message claiming i could pay £8 and have a fastrack update as my contract ends in a few days,i clicked on the " Upgrade Now " link only to get an error message that i cannot do this online and to call CS or visit a store
does make me wonder why i recieved the original message if it is not possible to do anything with it but anyway as i was going to be near a store that afternoon i wasn't bothered, at the store i was greeted by the guy on the main desk and i told him i am due to upgrade and what would my options be
with no attempt to disguise his total lack of interest he simply pushed a leaflet over the counter and said this is what O2 are offering,he did not want my mobile number or name to check anything and merely pointed to the leaflet
as i no longer need an O2 number for my BB discount i will be looking seriously at other provider's now as i am amazed at the level of service i have received, i will call CS and ask them what i can get as an upgrade and to give them the chance to give me a reason to stay,i am sure i will recieve much better service than i did in the store
Hi,
Look theirs always going to be a person not in a good mood or interested in their job role that day, or has just received a ticking off from their manager/manageress.
People refer to type when their under stress.
I'm not excusing this person and in a customer facing role should put personel things to one side and meet and greet as they are trained to do !
Throw that incident off and either call 202 or visit another 02 shop or approach another assistant.
Would it be practical to walk away from a network that until now has provided what you want ,to possibly joining a network with a weaker signal.
The grass is not always greener on the other side, and i assure you those forums also have unhappy customers with similar stories.
