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Not Received

Non_Receipt
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

Hi,

I am constantly receiving texts and emails regarding non payment and threats.
I had to cancel this contract within the 4 week period as I have not received the SIM from O2.
I cannot pay for something I have not received.
You will be able to see this from non usage.
I would be grateful if you could terminate the contract as it hasn't even started.

Best regards,
Kevin Ralston.

Message 1 of 3
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gmarkj
Level 66: Unequalled
  • 12880 Posts
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  • 1172 Solutions
Registered:

Hi @Non_Receipt 

This is a community of o2 customers, so we cannot see (or cancel) your account.

You normally get 14 days to change your mind, but after that you are tied in for the minimum period you agreed to.

Your best bet is to speak to the Payment Management team.

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 3
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Enlli
Level 69: Guiding Light
  • 8900 Posts
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Registered:

You say you cancelled within 4 weeks but the cooling off period when you are not charged is set as 14 days from sign up

That may be where the discrepancy has occured

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 3
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