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Not Received Samsung Earbuds voucher for £1

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SamsungEarbuds
Level 1: Joiner
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on ‎23-12-2023 16:56

on ‎23-12-2023 16:56

I purchased a Samsung S23 on October 26th 23, which had the offer of receiving a voucher to get Graphite Samsung Earbuds for£1. Despite calling O2 on a number of occasions throughout December, I have still not received anything. Is there any advise on what I could do next, as everything I have tried so far has not worked. 

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MI5
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on ‎23-12-2023 17:02

on ‎23-12-2023 17:02

@SamsungEarbuds 

Just keep trying.

Guide: Gift with Purchase  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎23-12-2023 17:02

on ‎23-12-2023 17:02

@SamsungEarbuds 

Just keep trying.

Guide: Gift with Purchase  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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on ‎23-12-2023 17:02

on ‎23-12-2023 17:02

All the advice on these offers in here, plus who to contact and when, @SamsungEarbuds Guide: Gift with Purchase  

Good luck!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
Level 94: Supreme
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on ‎23-12-2023 17:05

on ‎23-12-2023 17:05

@SamsungEarbuds 

You can also pester them on social media.

Message them on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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on ‎04-01-2024 21:26

on ‎04-01-2024 21:26

Did you ever manage to resolve this issue @SamsungEarbuds ?

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