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Not Connect data

justyna22
Level 1: Joiner
  • 6 Posts
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Registered:

I got a new phone under warranty a week ago because my old one broke down and you replaced me with a new one. but in this new one there is no coverage at all, the internet is not working, all the time looking for the web. I took 2 phone calls on a contract with you and the internet is also very poor in the second one. Can anything be done about it?

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gmarkj
Level 56: Guvnor
  • 8066 Posts
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Registered:

Have you put the sim card in the new phone @justyna22 ?

Check the advice in the two guides below.

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Martin-O2
Community Manager
Community Manager
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Registered:

Hey @justyna22 are you still having issues with this or are things sorted now? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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