Non working Phone in Europe

David15 · ‎17-02-2020

Do I have to request activation of roaming from 02 before travelling to Europe. Last trip my phone didn’t work at all. Have tried to engage with o2 help directly but have not got an answer before chat terminates

MI5 · ‎17-02-2020

Can't see why a spend cap couldn't be applied?
Did they give a reason?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Cleoriff · ‎17-02-2020

@MI5 wrote:
Can't see why a spend cap couldn't be applied?
Did they give a reason?

Yes. It was bought from a third party ie CPW! Damn stupid really.

Veritas Numquam Perit

MI5 · ‎17-02-2020

Ridiculous - never heard that one before!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎17-02-2020

A spend cap is applied to the account not the phone. A trainee adviser perhaps, or an apathetic one!

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MI5 · ‎17-02-2020

Exactly @jonsie

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-02-2020

TBF, she did have to go and ask a supervisor. So if it's wrong then there were two idiots!!

Veritas Numquam Perit

MI5 · ‎17-02-2020

and that is surprising to you

?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-02-2020

Yes if she went and asked someone senior. Anyway I'm checking his usage and is doing well.

Veritas Numquam Perit

jonsie · ‎17-02-2020

Someone senior is usually the person next to them, as i well know....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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