cancel
Showing results for 
Search instead for 
Did you mean: 

Non delivery

JoP
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My new phone has not been delivered, DPD tracking said at 21.09 delivered 23.59??? Still nothing 7 days later. Reported to O2, apparently waiting for DPD to investigate. Cost of phone has been added to my plan even though it's not arrived!!!

Message 1 of 2
81 Views
1 ACCEPTED SOLUTION

Accepted Solutions

TallTrees
Level 45: Knowing
  • 8637 Posts
  • 82 Topics
  • 255 Solutions
Registered:

Hi there @JoP 

Welcome to the Community

We are a customer based community and therefore have no access to accounts or deliveries.

You have done all that is available to you presently.

However you are able to contact O2 customer services here

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram



HAPPINESS IS BEE SHAPED

View solution in original post

Message 2 of 2
72 Views
1 REPLY 1

TallTrees
Level 45: Knowing
  • 8637 Posts
  • 82 Topics
  • 255 Solutions
Registered:

Hi there @JoP 

Welcome to the Community

We are a customer based community and therefore have no access to accounts or deliveries.

You have done all that is available to you presently.

However you are able to contact O2 customer services here

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram



HAPPINESS IS BEE SHAPED

Message 2 of 2
73 Views