Non delivery

[JoP]

My new phone has not been delivered, DPD tracking said at 21.09 delivered 23.59??? Still nothing 7 days later. Reported to O2, apparently waiting for DPD to investigate. Cost of phone has been added to my plan even though it's not arrived!!!

[TallTrees · Accepted solution]

Hi there @JoP 

Welcome to the Community

We are a customer based community and therefore have no access to accounts or deliveries.

You have done all that is available to you presently.

However you are able to contact O2 customer services here

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
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