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Non-delivery by DPD

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Scotbox
Level 1: Joiner
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on ‎05-10-2022 15:37

on ‎05-10-2022 15:37

Phone ordered “next day” for delivery on Saturday.

it arrived in Edinburgh depot on Saturday morning and has been advised there by DPD every day since.  Except for a short period today DPD  said getting ready to deliver.  And then went back to “it’s at our Edinburgh Depot” just after 2pm.

 

Even DPD customer service can’t get through to Edinburgh depot on the phone as they aren’t answering and now bounced the non-delivery back to O2 for their investigations team.

 

I don’t think you need 3 guesses to work out what’s happened - and now I’m waiting on seeing what O2 are going to do about my order.    #notholdingmybreath

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MI5
Level 94: Supreme
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on ‎05-10-2022 15:43

on ‎05-10-2022 15:43

@Scotbox 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147001 Posts
  • 636 Topics
  • 28265 Solutions
Registered:

on ‎05-10-2022 15:43

on ‎05-10-2022 15:43

@Scotbox 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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