I recently joined O2, everything was working fine, I automatically connected to the O2 wifi hotspots and O2 Wifi Extra on the London Underground, then I done a sim swap and basically moved from a physical sim to an eSim. Once my services returned, I found I could no longer join the O2 wifi hotspots or O2 Wifi Extra.
I deleted my online wireless profile, then went to a hotspot and registered myself, I can now connect to the O2 Wifi Hotspots but I cannot connect to Wifi Extra or even the Virgin Media network.
I've tried everything, restarting my phone, Network Settings Reset, Deleting account and re registering, click on "Not You" and re registering, turning wifi on and off. O2 Gurus and Chat can't seem to figure out why not.
