Solved: Re: No way to disable marketing texts ???

Anonymous · ‎22-04-2015

Why do O2 have a featured number to turn mobile text ads off (2220) - yet they still persist in sending ads after you've declined them? The ad they then send even has a 2220 notification at the end, when you ring it a pre-recording even tells you "you have selected no calls, no emails or texts".

Retarded, no way to block your provider on most handsets.

Cleoriff · ‎23-04-2015

Hi @Anonymous

Ok... do it the way I learnt...

Step 1 You go into My O2...

Step 2..Another page appears showing Pay monthly or Pay as you go (click the relevant box)

Step 3 Your device/account will be shown (click on your phone number)

Step 4 This brings up page showing My Device

Step 5 Look along one of the bar headers and you will see MORE on the right hand side of page. If you then click on More ...a drop down box with My orders and My choices is displayed..and there you go

Veritas Numquam Perit

View solution in original post

MI5 · ‎22-04-2015

You can set your preferences in your My O2 also, but it might take a few days for the system to catch up and remove your number from the lists.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎22-04-2015

You need to go into My O2 and deselect marketing texts..

http://www.o2.co.uk/myo2

Veritas Numquam Perit

Anonymous · ‎22-04-2015

You can set your preferences in your My O2 also

You need to go into My O2 and deselect marketing texts..

Thanks but under what? “Manage my details” ? There's nothing there under my 02 menu, a part from viewing my bill or managing my details? Nothing under those sub menus. I have several handsets on 02 too which makes it even more confusing.

MI5 · ‎22-04-2015

More >My Choices

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-04-2015

Where are you getting more from? The last tab across the top of this webpage? (Just reads: upgrade now) There is no ''more'' under any sub menus either.

perksie · ‎22-04-2015

@MI5 wrote:
More >My Choices

Strange, I've just checked on my pc using Chrome browser and I cannot see this option.

I know it used to be there as I've used it before.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎22-04-2015

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎22-04-2015

Got it, it now shows in the MyDevice page, not that obvious........

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Cleoriff · ‎22-04-2015

@MI5 wrote:

Exactly the same as mine @MI5

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