No text/incoming call coverage

[Anonymous]

How much longer are we going to be without network coverag? O2 closed for the night!!!!

[perksie]

The network team will continue until it's fixed.

[Anonymous]

Started to get text messages wonder if this is a sign that it's nearly fixed. Still no 3G though

[Anonymous]

Looks like they maybe getting there!!

[Anonymous]

Or did I speak too soon!!

[Anonymous · Accepted solution]

Update 23:45hrs

The intermittent problems experienced by some of our customers today have now been resolved.

Routine upgrade work on our 2G and 3G networks led to unexpected congestion affecting around 1% of O2 customers. We apologise to those customers and thank them for their patience.

[Toby]

Hi guys,

Your service should now be back to normal.

Please see some info below about last night from our status page:

On Thursday 3rd October, around 1% of O2 customers experienced some difficulty making and receiving calls and texts, or using data. This was the result of unexpected congestion caused during routine upgrade work on our 2G and 3G networks. The problems were intermittent and resolved in a matter of hours.
We apologise to those customers affected and would like to thank them for their patience.
As we rollout our nationwide 4G network, we are upgrading our 2G and 3G service to reach 98% of the UK population both indoors and outdoors. Our customers can keep up to date with our progress by visiting our Network page on our website.

If you're still having trouble, let me know.