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Anonymous
Posts: 0

No staff??

Live Chat unavailable, so far been on hold for sales for 30 mins and still no answer. I want to buy a new phone to add to my existing contract but it looks like you don't want my business?

 

Before you reply with "we're very busy" let me pre-empt that reply with "you need to hire more staff then".

 

Thanks,

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Posts: 13,377
Topics: 83
Registered: ‎14-01-2014

Re: No staff??

We're all customers here mate/love (delete S necessary)
Live chat is usually really busy at lunch times and you'll get much better responses by calling.
Not the most convenient but it's just how it is important afraid.
If you need to do it via chat, try around 3pm



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Anonymous
Posts: 0

Re: No staff??

Thanks, unfortunately both routes are slow and queues are very long. My point is really that they need to have more staff to cover such busy times if this is a common bottleneck.

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Posts: 91,070
Topics: 747
Registered: ‎14-01-2013

Re: No staff??

Couldn't agree more about increasing staff. It really does seem more of a problem as it's the summer holiday period..Smiley Sad

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Anonymous
Posts: 0

Re: No staff??

[ Edited ]

45 mins waiting but finally got through to an excellent person on the sales desk. Just need more of them at busy times. Outsourcing FTW!

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Posts: 80,690
Topics: 574
Solutions: 3,895
Registered: ‎04-01-2009

Re: No staff??

Is it just me or has O2 holiday period been extended this year? Staff shortage now seems to be a year round problem now. God help anyone trying to get through next month when the iPhone wars start...

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Posts: 91,070
Topics: 747
Registered: ‎14-01-2013

Re: No staff??

Glad you persevered and didn't give up.......Annoying that it seems ok for us customers to hang on the line though...as if we have nothing better to do. Anyway hope you are sorted now...Smiley Wink

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Posts: 91,070
Topics: 747
Registered: ‎14-01-2013

Re: No staff??


@jonsie wrote:

Is it just me or has O2 holiday period been extended this year? Staff shortage now seems to be a year round problem now. God help anyone trying to get through next month when the iPhone wars start...


Fear God help us all.....(at least you will be in Thailand @jonsie...Smiley Wink

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Anonymous
Posts: 0

Re: No staff??

[ Edited ]

@Cleoriff wrote:

@jonsie wrote:

Is it just me or has O2 holiday period been extended this year? Staff shortage now seems to be a year round problem now. God help anyone trying to get through next month when the iPhone wars start...


Fear God help us all.....(at least you will be in Thailand @jonsie...Smiley Wink


Oh no its nearly that time, did once in a queue on launch day, never again & I wasn't even after an iPhone at the time 

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Posts: 80,690
Topics: 574
Solutions: 3,895
Registered: ‎04-01-2009

Re: No staff??

Yes I will be in thailand but when I log on at silly o'clock I will be met with pages and pages of iPhone posts. I just wish this was like another forum where every post is grouped under one thread rather than listed seperately.